Policies & Procedures

Policies & Procedures


The nursery adheres to an extensive list of policies and procedures. These are reviewed annually in order to ensure they best reflect nursery practice and meet all current legislation.

All policies and procedures are displayed on the main notice boards within each setting and are available for you to review and refer to at anytime.

We ask that you familiarise yourself with the policies and procedures of the nursery. Detailed below are some important points from our policies that we feel you need to be aware of.

Child Protection
The nursery has a ‘Duty of Care’ to all children who attend our service. Where there is the possibility that a child could be at risk of abuse or neglect, the nursery is required to refer the child to the relevant authorities. Therefore, we work in conjunction with local and national guidelines including National Guidance for Child Protection in Scotland. PVG/Disclosure checks are regularly carried out on all staff.

Confidentiality
All information held by the nursery on children and their families will be treated in the strictest confidence and relayed to staff on a need to know basis. Where it is deemed necessary to share information with external agencies, parental/carer consent will be sought (other than in the instance of child protection). Information may be shared with the family Health Visitor.

Sun Cream and Suitable Clothing
You must apply sun cream to your child in the warmer weather before they come into nursery for the beginning of their day/session and provide the nursery with sun cream to re-apply when it is necessary, for example at lunch time for children who are in for a full day. The sun cream must be factor 15 or above, suitable for children and unopened. Children must also have suitable clothing for the weather conditions for example sun hats in the warmer weather and warm jackets, hats, scarves and gloves in the cooler weather. There is no such thing as unsuitable weather, just unsuitable clothing. Children who are brought to nursery unprepared will not be able to participate in outdoor play.

Equal Opportunities
The nursery aims to demonstrate through its work that it positively values and respects children of all ethnic origins/racial groups, religions, cultures, linguistic backgrounds and abilities. Children of both sexes are positively encouraged by staff to participate in all activities. We aim to provide all children with a broad and balanced learning environment that is committed to the integration of children with additional needs.

Collection of Children
To ensure the safety of all children, the nursery operates a policy whereby only named persons are authorised to collect your child. If for any reason you require a third party to collect your child from nursery, you must inform a senior member of staff before this person is due to arrive. No child is allowed to leave the nursery without the prior consent of the contracting parent/carer.

Withdrawal
In the case of a child leaving nursery, a full month’s notice of withdrawal in writing must be given, or a month’s fees paid in lieu of notice.

Complaints
It is clearly of paramount importance that the nursery should run smoothly and that parents/carers and staff work together in a spirit of co-operation. In the event of a complaint from a parent/carer every effort will be made to respond quickly and appropriately. Complaints should be addressed either verbally or in writing to the nursery manager. Our full complaints procedure can be viewed in our Policies and Procedures booklet.

Parental Conduct
The nursery operates a zero tolerance policy in respect of parental conduct. Any form of aggression or misconduct displayed toward any staff member will result in the immediate termination of your child’s place at nursery.

It is paramount for a smooth relationship that parents/carers respect and adhere to all of our policies and procedures .

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